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3 years experience
Has 3 years of experience in roles involving optimizing software functionalities, implementing system enhancements, and providing proactive support to ensure seamless integration and maximize productivity across diverse organizational workflows. Brings a strong track record of improving system reliability and user satisfaction through meticulous analysis and strategic problem-solving.
Business & Healthcare Apps
Specializes in O365 applications, EHR, Hornbill IT ticketing system, and SharePoint, enhancing operational efficiency and user experience. I have also analyzed Windows environments, and Qualia file management systems within the title industry.
Workflow & Data Driven
I leverage workflow analysis and data-driven reporting to optimize operational efficiencies as an Application Analyst. By meticulously analyzing workflows and utilizing data-driven insights, I identify opportunities for process improvement and system optimization. My approach ensures that applications align with business objectives, driving continuous improvement and delivering measurable results.
• Title File System Management •
Oversaw the implementation and optimization of document management systems like Qualia for title and escrow processes. Customized configurations, ensured compliance, and provided user support to maintain efficient document handling and data integrity across the organization.
• O365 Applications Administration •
Administers Office 365 applications such as SharePoint and Teams, managed user access, security settings, and integrations with other business systems. Delivers user training, troubleshooting, and continuous improvement initiatives to enhance productivity and collaboration within the organization.
• Windows OS Support •
Develops and shares best practices to improve usability and efficiency of Windows operating systems. Has created user guides, Windows technical tips, and provided in person training to create user technical confidence.
• Workflow Analysis and Optimization •
Specializes in workflow analysis. Shadows clinical and administrative staff to gain insights and identify inefficiencies. Utilizing tools like Power Automate, more optimal solutions are implemented to standardize workflows across departments, monitor performance metrics, and drive continuous improvements. The focus is on enhancing operational efficiency and achieving positive business outcomes through systematic workflow enhancements.
• Technical Documentation •
Creates and maintains technical documentation such as user manuals and troubleshooting guides. Ensures clarity and consistency, and facilitates knowledge sharing and support ongoing system maintenance and integration efforts across departments.
• User Training and Support •
Designs and delivers comprehensive training for end-users on various applications and systems. Provides ongoing support, troubleshooting, and personalized sessions to enhance user proficiency and adoption of technology solutions, continually refining training initiatives based on user feedback.
• EHR System Management •
Configured settings, onboarding/offboarding user accounts, and provided technical support to healthcare professionals. Collaborated with IT teams, implemented system enhancements that improve patient care and operational efficiency within healthcare settings.
• Data Reporting and Analysis •
Designs data reports to provide actionable insights into operational performance. Utilizes advanced analytics tools to analyze data trends, collaborate with stakeholders to define reporting requirements, and automate data collection processes to support informed decision-making and drive business strategies.
• IT Ticketing System Management •
In the capacity of IT ticketing system management, focused on business process management by developing and optimizing ticketing flows across departments. Collaborated extensively with various teams to design tailored ticketing workflows that streamline operations and enhance service delivery. Responsible for training new users on the system to ensure comprehensive proficiency in leveraging IT ticketing solutions for organizational needs.